My Upgrades Should Be Free
Since we acquired
HorseTrak and announced the latest upgrade we have had several
customers of the previous owners tell us they should get the
upgrade for free. Here is a brief outline of the discussions
and why we have not provided free uprades.
Customer - one
that purchases a commodity or service. A Patron or Client.
Previous Owner - the
company that previously owned, sold and supported HorseTrak.
They closed down in September 2009.
The previous owners of HorseTrak
told us they never sold lifetime free upgrades.
Yes, you are entitle to use the
product you purchased for a lifetime - as long as you
want. But it is your responsibility to maintain that copy.
The company you purchased HorseTrak
from went out of business in September 2009. Any
entitlement to free upgrades ended when the prior company
went out of business.
We believe our upgrade plan is a
generous offer extended to Customers of the Previous
If any promises of upgrades were
made to you it was by the Previous Owner.
We have been told by some people that we
are providing bad customer service if we do not give them
a free upgrade. We believe we are in a business. If
we give away our products we won't be in business long.
How does that benefit you?
A Product of any kind is worth to you
what you are willing to pay. If you are not willing
to pay anything, it is worth nothing to you.If
we give away the product how long will we be in business?
If you have a customer pay you for a
service today, does that payment entitled them to that
service in the future for no further payment? What if that
was a customer of a different operation? Will you
provide free services?
Telephone number: 805-504-1366
Tech support email: firstname.lastname@example.org
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