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HorseTrak™ Customer Service & Support


Telephone support hours are Monday through Friday, 10:00 am to 4:pm PST.  It is always best to e-mail support to make an appointment for phone support.


Email support is often faster and available whenever a staff member can respond.  That can be anytime 24/7.

You can purchase your software anytime at our secure order page.  Orders are reviewed before being processed.  This happens 24/7 as well.  When your order is processed we will send an e-mail message containing the download link and activation information needed to install and activate your copy of HorseTrak.

If you call during business hours and get our voice mail, we are most likely serving other callers. We do not rush through our tech calls, but rather treat all our customers with the undivided service we would hope to get as consumers. Please leave your name, number, e-mail address and a brief description of your problem.

E-mail technical support is always free and can be reached at: support@horsetrak.com

Detailed telephone technical support is by appointment and free for 30 days after purchase. We do not provide support in any form if we can not identify a registered user of the software.

E-mail technical support is always free and faster. We do advise using email support whenever possible.

Support or Sales Questions & Orders:
Click Here- sales@horsetrak.com or Call: 805-504-1366

If you call or write to us in the evening, on the weekend or during a holiday season, we will respond during regular business hours. Many of your questions can be answered without waiting. Click here to be taken to our Frequently Asked Questions page.



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